If you want to return your beanie (set) for whatever reason, we are happy to help you! You can return your ordered product (s) completely free of charge within 15 days after you have received your package. You can return in exchange for another product, store credit or a refund.


IMPORTANT INFORMATION

ALWAYS USE THE RETURN FORM ---> DOWNLOAD HERE

Without this form the products will be lost in the warehouse and we will not be able to process your return!

REJECTED RETURNS

BeaniePlanet has the right to reject returned products or only partially refund them if it appears that the product has already been used or has been intentionally damaged. If the product is not returned within 14 days, the order is accepted by you. A product that has been received broken or damaged must be immediately reported to the support team with the order number.

If you do not have an order number, can't find it or if you have received the product as a gift, please contact the CUSTOMER SERVICE We will then look up the order number for you.
Processing and returning your return takes 3 working days. Please note, it may take 5 - 10 business days before we have received your package and having it processed.
At the moment, returns are not free. If you have received a wrong product or a product is broken, contact the CUSTOMER SERVICE for a solution.
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